Return, Replacement & Refund Policy

You may request a replacement or refund if:

• The product arrives damaged or defective.
• You receive an incorrect product, design, colour, or size compared with your confirmed order.
• The product has a significant printing or manufacturing defect.
• The product is materially different from the description displayed on our website.

A size variation of up to approximately ±0.5 inch may occur due to the manufacturing process and will not ordinarily be considered a defect.

Minor colour differences caused by screen settings, lighting, photography, or the printing process will not ordinarily qualify as a defect.

Please contact us at care@houseofzenvyra.com within 48 hours of delivery.

• Your order number
• A brief description of the issue
• Clear photographs of the product
• Clear photographs of the outer packaging and shipping label
• An uninterrupted unboxing video, if available

Include the following information:

An unboxing video helps us verify transit damage, missing items, or an incorrect product. If a video is unavailable, we may review the claim using other reasonable evidence submitted by you.

Please retain the product and its original packaging until your request has been reviewed.

The product must remain unused, unwashed, unworn, and unaltered.

Products showing signs of use, washing, damage after delivery, or alteration may not be eligible for replacement or refund, unless the reported defect could only reasonably be discovered after initial inspection.

We do not offer returns, replacements, or exchanges for:

• Incorrect size selected while placing the order
• Change of mind or personal preference
• Dislike of colour, fit, design, or fabric after receiving the product
• Minor measurement or colour variations described above

If we send a size different from the size mentioned in your confirmed order, the product will be eligible for review as an incorrect item.

After receiving the required details, we will review your request and communicate the outcome by email.

For an approved claim, we may offer a replacement of the same product, subject to availability, or a full or partial refund depending on the nature of the issue.

We will cover return or replacement shipping costs in approved cases. Please do not send a product back without receiving return instructions from us.

Replacement remains subject to stock, production, and shipping availability. If a suitable replacement cannot be provided, an approved refund will be issued.

Approved refunds will be issued to the original payment method.

Once initiated, the refund may take approximately 7–10 business days to appear in your bank account, card, or payment source, depending on the payment provider and your bank.

Shipping charges will be refunded only where applicable to an approved damaged, defective, or incorrect-order claim.

Returns or replacements will not be accepted for:

• Products purchased in the wrong size by the customer
• Products damaged through misuse or improper washing
• Used, washed, worn, or altered products
• Products returned without prior approval
• Issues reported after the stated reporting period where the delay prevents reasonable verification

These limitations do not affect any rights or remedies available to customers under applicable law.